05 — AI and Automation

Making AI safe enough for a regulated operation

A governed automation pattern for a regulated environment, where every model decision is explainable, logged and answerable to a named human.

The challenge

Case handling absorbed by document collection, rekeying and chasing, in a process where an error carries regulatory consequence.

Genuine appetite for AI alongside a compliance function that could not accept an unexplainable decision.

Earlier pilots that demonstrated well and never reached a live process.

What we delivered

01
Workflow discovery across the case journey, with each handover scored for volume, variation and the cost of getting it wrong.
02
A document-understanding step that extracts and validates inbound evidence, and escalates anything it is not confident about.
03
Decision logging and audit trails designed with compliance in the room rather than presented to them afterwards.
04
Role-based enablement so case handlers understand where the assistance stops and their judgement starts.

Outcome

Performance figures available on request

Engines involved

Next project

A campaign system that survives contact with retail

Start here

Tell us what you are trying to move. We will tell you honestly whether we can help, and what the first phase should look like.